Refund, Return & Cancellation Policy

Refund, Return & Cancellation Policy

Last updated: 25 September 2026

Kaashvi Healthcare sells Ayurvedic proprietary medicines and wellness products directly to customers through kaashvis.com and our WhatsApp store. Because these are consumable health products, returns are limited to the situations below — but when something is our fault, we make it right quickly and at no cost to you.

1. Cancelling an order

  • Before dispatch: cancel any time, free of charge. Message us on WhatsApp or email with your order number. Prepaid orders are refunded in full.
  • After dispatch: the order can no longer be cancelled. You may refuse delivery; for prepaid orders we refund the order value minus the actual return-courier charge once the parcel reaches us back. No deduction applies if the parcel was damaged, wrong or late (see section 2).
  • We never charge a cancellation fee before dispatch.

2. When you can return a product

You can return a product, and get a replacement or a full refund, if:

  1. it arrived damaged, broken, leaking or with the seal tampered;
  2. you received the wrong product or a wrong quantity;
  3. it was past its expiry date, or within 30 days of expiry, on delivery;
  4. it is not as described on our website (different pack size, formulation, etc.);
  5. it was delivered significantly later than the delivery time we promised and you no longer want it — please tell us before opening it.

Time limit: raise the request within 7 days of delivery.
Opened or used products cannot be returned for change of mind, as these are ingestible health products. They can still be returned under points 1–4.

3. How to raise a return

Send the following on WhatsApp +91 73888 05342 or email [email protected]:

  • your order number;
  • photos of the product, the batch/expiry label and the outer box;
  • for damage in transit: a photo or short video of the parcel as received.

We acknowledge every request within 48 hours and give you a decision within 3 working days.

4. Return pickup

For approved returns we arrange a free reverse pickup through our courier partner. If reverse pickup is not available at your PIN code, we will ask you to send it by post or courier and reimburse the postage against the receipt. You do not pay for returns that are our mistake.

5. Refunds

  • Prepaid (UPI / card / net banking / wallet): refunded to the original payment method within 5–7 working days of approval. Your bank may take a few more days to show it.
  • Cash on Delivery: refunded by UPI or bank transfer within 5–7 working days — we will ask for your UPI ID or account details.
  • Shipping is free on every order, so there is no shipping charge to refund.
  • You can choose a replacement instead of a refund.

6. Products bought through a Kaashvi affiliate

If you ordered using an affiliate’s code or link, this policy applies to you in full. Contact us directly, not the affiliate.

7. Health note

Our products are Ayurvedic proprietary medicines. They are not intended to diagnose, treat, cure or prevent any disease. An unexpected reaction is not a “return” — stop use, consult your physician, and tell us so we can record it against the batch.

8. Grievance Officer

If you are not satisfied with how a request was handled, contact our Grievance Officer:

Mrs Bharti Mishra, Chief Executive Officer, Kaashvi Healthcare
2nd Floor, Satya Business Park, 1 Nawal Kishore Road, Hazratganj, Lucknow – 226001, Uttar Pradesh
Phone: +91 73888 05342 · Email: [email protected]
Hours: Monday–Saturday, 10 am – 6 pm

We acknowledge complaints within 48 hours and resolve them within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.

9. Seller details

Kaashvi Healthcare (partnership firm) · GSTIN 09ABEFK7018B1ZK · UDYAM-UP-50-0284870 · Products made in India by AYUSH-licensed manufacturers (licence numbers printed on every pack).